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Documentation Index

Fetch the complete documentation index at: https://help.hivra.app/llms.txt

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These are the questions that come up most often from Hivra users. If you don’t find your answer here, reach out to the team at support@hivra.app.
Hivra currently supports publishing to YouTube, Instagram, TikTok, Facebook, X, and Threads. You connect each platform through Integrations using the platform’s official authorization flow.Additional platforms may be added in the future based on user demand. If there is a platform you need that is not listed, let the team know at support@hivra.app.
The Free plan includes 5 publishes per month. This quota resets at the start of each billing month. Once you reach the limit, new publish and schedule requests will be held until the quota resets or you upgrade your plan.If you need to publish more frequently, the Creator and Business plans offer higher limits. You can upgrade at any time from Billing in your account settings.
Yes. Hivra lets you customize captions, hashtags, and other settings on a per-platform basis inside the Composer. When you select multiple destinations for a post, a per-platform drawer appears for each one, giving you a separate field to tailor the text before you publish or schedule.By default, Hivra can pre-fill all platforms with the same caption so you are not starting from scratch on each one — just edit the platforms where you want something different.
Open your Library and find the scheduled post. Click on it to see the detail view, then reopen it in the Composer to make changes. From there you can update the caption, change the scheduled time, add or remove destinations, and save again.If the post is close to its scheduled time and you are not sure the edit will save in time, delete the post and create a new one to avoid a partial or failed publish.
A few things can cause analytics to appear empty or incomplete:
  • Data lag: Metrics from platforms typically take a few minutes — and sometimes longer — to propagate after a post goes live. Wait a short while and use the manual refresh option if available.
  • Platform availability: Not all platforms expose the same metrics through their APIs. If a specific metric is missing for a particular platform, it may not be available through Hivra’s integration for that network.
  • Connection health: Analytics syncing requires a healthy connection. If the account shows Attention in Integrations, reconnect it so data can resume syncing.
  • Plan access: Some analytics features are limited to paid plans. Check your current plan in Billing if a section appears locked.
Yes. Although Hivra is optimized for short-form vertical video, you can also publish image and text posts to supported platforms. The Composer handles these content types when they are supported by the destination platform’s API.Keep in mind that some platforms have specific restrictions on text-only or image posts, so results may vary depending on your destinations.
Disconnecting an account in Integrations removes Hivra’s access to that platform, but it does not affect content already published. Posts that went live before you disconnected remain on the platform exactly as they were — Hivra does not delete them.After disconnecting, Hivra can no longer publish new content to that account or sync new analytics and comments from it. Any scheduled posts that target the disconnected account will fail at their scheduled time. Reconnect the account when you are ready to resume publishing.
Publishing approvals are available on the Business plan. When a workspace Member submits a post for publishing or scheduling, it enters an Awaiting approval state instead of going live immediately. The workspace Owner or an Admin with approval permissions can then review the post in the Library under the Approvals filter.From there, the reviewer can approve the post (allowing it to publish or proceed to its scheduled time) or reject it (sending it back to the Member). Owners always have full publishing freedom within their own workspace and are never subject to approval gates.
Go to Billing in your account settings to manage your subscription. You can upgrade, downgrade, or cancel from there. When you cancel or downgrade, your current plan remains active until the end of the billing cycle — you will not lose access immediately. At the end of the cycle, your workspace moves to the lower tier or Free plan.If you have questions about billing or a charge, contact support@hivra.app.
You can reach the Hivra support team by email at support@hivra.app. Include as much detail as you can — the platform affected, what you were trying to do, and any error messages you saw — so the team can help you faster.