Skip to main content
Hivra lets you export your analytics data as a CSV file so you can analyse it in a spreadsheet, import it into a data warehouse, or share it with stakeholders. CSV export is available on the Creator and Business plans.
Analytics data may lag a few minutes behind real-time after a post goes live. If you export immediately after publishing, the initial view and engagement counts may not yet be reflected. Wait a short while and trigger a manual refresh before exporting for the most current figures.

​
Who can export

CSV export is unlocked on Creator and Business plans. If you are on the Free plan, the analytics section may be hidden — upgrade to Creator to access it.

​
What the export includes

The exported CSV respects the same account and date range filters you have active in the Analytics screen when you click export. The file includes:
  • Post title and publish date
  • Platform and connected account
  • Video views / impressions (by platform)
  • Likes, comments, shares, and saves (where available per platform)
  • Watch time in minutes (YouTube)
  • Follower count at the time of the export window
  • Raw post IDs that you can join with your own data warehouse records
Set your account filter and date range before exporting. The CSV will only contain data for the accounts and time window currently selected in the Analytics UI.

​
How to export

1

Open Analytics

Navigate to Analytics from the left sidebar.
2

Set your filters

Choose the accounts and date range you want to export using the selectors at the top of the screen.
3

Click Export

Select the Export button in the Analytics header. Hivra generates the CSV and your browser downloads it automatically.

​
Triggering a manual refresh

Hivra syncs analytics data on a nightly schedule. If figures look outdated — for example, a post went live hours ago, and views are not updating — you can request an immediate sync:
1

Open Analytics

Go to Analytics in the sidebar.
2

Click Refresh

Select the Sync button in the Analytics header. Hivra queues an ingestion request to each connected platform’s API.
3

Wait a moment

Platform APIs are rate-limited, so the refresh may take a minute or two to complete. Reload the page to see updated figures.
Manual refresh is rate-limited per platform provider. Clicking Refresh repeatedly in quick succession will not speed up the process — one request per platform is queued at a time.

​
When data still looks wrong

If a manual refresh does not resolve missing or stale metrics, check the following:
A dash means the platform API returned no data for that metric and date range — not that the metric is zero. Some platforms require minimum audience thresholds or do not expose certain metrics via their API.
Instagram only returns Reach data when their API makes it available. Hivra never estimates or fills in missing reach values. The stat will appear when Instagram surfaces it.
If the issue persists after checking the above, contact support@hivra.app with the account handles and the date range in question. For further troubleshooting, see the FAQ.