> ## Documentation Index
> Fetch the complete documentation index at: https://help.hivra.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Export Analytics to CSV and Refresh Data in Hivra

> Download cross-platform performance metrics as a CSV on Creator and Business plans. Learn how to trigger a manual data refresh when figures appear stale.

Hivra lets you export your analytics data as a CSV file so you can analyse it in a spreadsheet, import it into a data warehouse, or share it with stakeholders. CSV export is available on the Creator and Business plans.

<Note>
  Analytics data may lag a few minutes behind real-time after a post goes live. If you export immediately after publishing, the initial view and engagement counts may not yet be reflected. Wait a short while and trigger a manual refresh before exporting for the most current figures.
</Note>

## Who can export

CSV export is unlocked on **Creator** and **Business** plans. If you are on the Free plan, the analytics section may be hidden — upgrade to Creator to access it.

## What the export includes

The exported CSV respects the same account and date range filters you have active in the **Analytics** screen when you click export. The file includes:

* Post title and publish date
* Platform and connected account
* Video views / impressions (by platform)
* Likes, comments, shares, and saves (where available per platform)
* Watch time in minutes (YouTube)
* Follower count at the time of the export window
* Raw post IDs that you can join with your own data warehouse records

<Tip>
  Set your account filter and date range before exporting. The CSV will only contain data for the accounts and time window currently selected in the Analytics UI.
</Tip>

## How to export

<Steps>
  <Step title="Open Analytics">
    Navigate to **Analytics** from the left sidebar.
  </Step>

  <Step title="Set your filters">
    Choose the accounts and date range you want to export using the selectors at the top of the screen.
  </Step>

  <Step title="Click Export">
    Select the **Export** button in the Analytics header. Hivra generates the CSV and your browser downloads it automatically.
  </Step>
</Steps>

## Triggering a manual refresh

Hivra syncs analytics data on a nightly schedule. If figures look outdated — for example, a post went live hours ago, and views are not updating — you can request an immediate sync:

<Steps>
  <Step title="Open Analytics">
    Go to **Analytics** in the sidebar.
  </Step>

  <Step title="Click Refresh">
    Select the **Sync** button in the Analytics header. Hivra queues an ingestion request to each connected platform's API.
  </Step>

  <Step title="Wait a moment">
    Platform APIs are rate-limited, so the refresh may take a minute or two to complete. Reload the page to see updated figures.
  </Step>
</Steps>

<Warning>
  Manual refresh is rate-limited per platform provider. Clicking Refresh repeatedly in quick succession will not speed up the process — one request per platform is queued at a time.
</Warning>

## When data still looks wrong

If a manual refresh does not resolve missing or stale metrics, check the following:

<AccordionGroup>
  <Accordion title="A metric tile shows a dash">
    A dash means the platform API returned no data for that metric and date range — not that the metric is zero. Some platforms require minimum audience thresholds or do not expose certain metrics via their API.
  </Accordion>

  <Accordion title="Instagram Reach is missing">
    Instagram only returns Reach data when their API makes it available. Hivra never estimates or fills in missing reach values. The stat will appear when Instagram surfaces it.
  </Accordion>
</AccordionGroup>

If the issue persists after checking the above, contact `support@hivra.app` with the account handles and the date range in question. For further troubleshooting, see the [FAQ](/troubleshooting/faq).